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THE DIGITAL ADVANTAGE: EQUIPPING PUBLIC LEADERS FOR THE FUTURE

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???? The Digital Advantage: Equipping Public Leaders for The Future

???? 16 – 27 June 2025

???? Jabatan Perkhidmatan Awam

???? NOVA School of Business & Economics, Lisbon Portugal

Representative:
????????????? Mr. Mohd Sawal Shakimon, Director, DOSM State Office (Negeri Sembilan)

???? Highlights:
AI agents adapt and act autonomously, unlike automation that follows fixed rules. Embedding ethics and shared human values in AI ensures fairness in public services. Data stewardship, not ownership, is key to trusted digital governance, as shown by Portugal’s interoperability platform. Real-time analytics enhance emergency responses, while pilot programs facilitate the testing of AI before scaling it up. Estonia’s digital identity success highlights the power of unified, secure access. Responsible AI supports—not replaces—human judgement. Blockchain and smart contracts automate secure public spending. Ethical use of data, transparency, and inter-agency collaboration are critical for impactful, trustworthy AI in the public sector.

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